Office Policies


Privacy Policy

Emergency Care
We recognize an emergency situation can arise and we will do our best to respond to your problem promptly.  In the event of a severe situation, go immediately to the Emergency Room and ask them to contact your doctor at 203-655-6000.

Telephone Calls
If you have general questions regarding your child and his/her care, please call during regular office hours (Monday through Friday 7am to 5pm).  If you need the doctor to return your call, she will call you as soon as possible between seeing patients.

After Hours Telephone Calls
There is a doctor on call 24 hours a day, every day. After hours calls go directly to the doctor on call. We do not have an answering service. Please unblock your phone (press *87 and then hang up) before calling or the doctor will not be able to return your call. In a true emergency call 911 or go straight to the Emergency Room at the nearest hospital.

Please restrict telephone calls to the doctor after hours (Monday through Friday 5pm to 7am and, on weekends, noon Saturday to 7am Monday) to serious health concerns which cannot wait until the office is open.
A charge of $50 for after hours calls may apply. After hours is 5pm-7am Monday through Friday and noon-7am Saturday, Sunday and holidays.

Prescriptions, Renewals and Referrals
All prescriptions and prescription renewal authorizations should be requested during normal business hours. Adequate time is needed for all prescription renewals. Referrals require 72 hours notice and can not be made after your specialist visit.   

Walk-in Time for Sick Children Monday through Friday 7:30-8:30am
During walk-in patients will be seen on a first come first serve basis.  We provide this service as a convenient way for children who are sick or need immediate care to just come in  with no appointment before office hours.

Walk-in time ends promptly so that those with scheduled appointments can be seen on time. Walk-in time is for acute illnesses only. Chronic problems are better handled by a scheduled appointment  with your primary physician.

Appointments
We schedule all office visits on an appointment basis only. This is done so your child can be seen promptly. We ask that all well-child consultations be made in advance.  
We make every effort to honor all time commitments and we request that you extend the same courtesy. Appointments are available at the following times:
Monday-Friday 9am-5pm
Saturday 9am-12pm (no walk-ins) - for emergency and sick visits only. Please call after 8:30am
A $50 fee will be charged for missed well visits unless cancelled 24 hrs prior to scheduled appointment time.
A $25 fee will be charged for missed sick visits unless cancelled 2 hours prior to scheduled appointment time.

Sundays and Holidays
A doctor is on call 24 hours a day 7 days a week for sick emergencies. On Sundays and holidays, the doctor will direct you for care. If your child needs to be seen for a sick visit, call as early as possible (after 8am).

Fees, Payment and Insurance
If we do not participate with your insurance carrier, payment in full is expected at the time of your visit. You will receive a detailed bill to submit to your insurance company. Copays are due at each visit. Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. It is your responsibility to pay deductibles, co-insurance, copays and any other balance not paid by your insurance company. It is the parents’ responsibility to be knowledgale about their insurance coverage and limitations.

For many years our practice did not charge for copies, and absorbed the costs of copying. Unfortunately, rising administrative and copying costs has forced us to change this policy. The Connecticut legislature recognized that medical offices cannot continue to absorb these costs, and set the fee at sixty-five cents per page and that we have thirty days in which to gather the records.